Ping Monitoring

Ping Monitoring is a method of checking if a device is reachable on a network by sending ICMP Echo Request packets and measuring response.

You can add an ICMP monitor for ping monitoring. The “Default” ThirdEye monitor settings are automatically applied. A monitor called “ICMP Ping (Default)” is automatically assigned to monitored devices added manually or through discovery. Ping monitoring starts immediately after addition.

Configure Ping Monitoring

This section describes the steps to add a monitor with specific conditions to monitored devices.

Conditions:

Monitoring interval: 5 minutes

Alert condition: Twice in 10 minutes if there is no response.

  1. From the list of monitored devices on the [Inventory] tab, doubleclick the device for which you want to set up a monitor.

  1. Enter any monitor name (“Ping” in the example below).

  2. In the [Period] field, specify the interval (2 in the example below).

  3. Use the [History] slider to specify a data retention period of 3, 6, or 12 months.

  4. Use the “Number of ICMP packets” and “ICMP failure” options to select the ICMP transmission and retry counts.

  1. Click [Trigger] and then select [No Response Threshold] from the pop up menu.

  1. Configure the following items:

Monitor Setting Explanation
Time window Set the period for executing the process. (Minimum value: 1 minute)
The period that is used as the basis for counting how many times the process defined in the policy must be executed within a specified period of failure.
Count Set the number of times the process must fail within the set period before executing the process. (Minimum value: 1)
Alert Policy Specify alert policy.
Severity Select the severity from the following: (Initial value: warning)
“Emergency”, “Alert”, “Critical”, “Error”, “Warning”, “Notification”, “Information”, “Debug”
Message Set the message displayed when a failure is detected.
*In order to display the message, the “Incident Registration” action must be defined in the alert policy.

The different alert severity icons are shown in the correspondence table below:

Security level Status Severity status icon
High emergency
alert
critical
Priority error
warning
notification
information
Low debug
  1. Click [Save].

Real-Time Ping

You can ping a monitored device from the device list or map from the right-click menu. The transmission interval is 2 seconds at startup, but you can change it from the screen that appears after executing Ping.

When you click [Ping], the following screen will be displayed and the ping result will be displayed.

Click [Export] on the right side of the screen to export the ping results to a CSV file.