Maps

Maps are display features that allow you to visually manage your network configuration. By adding monitored equipment to the map as objects, you can visually display device failure conditions.

Create A Map

You can create a map object and create multiple map objects to create a hierarchical monitoring map.

  1. Click the button at the bottom left of the screen.

  1. The saved map will be displayed in the “Map Name” list in the left sidebar.

Clicking on a map in the map list in the “Map Name” left sidebar will create a new map below the selected map:

Insert Device

Note:

When adding a device, the device does not appear on the map by default.

If you want your device to appear as an object on the map, you must add it.

  1. To add a device to a map, doubleclick the map in the “Map Name” list in the left sidebar, and click [Edit].

  1. Click [Insert Device] in the right sidebar.

  1. Select the device you want to insert into the map and click [OK].

Note:

When multiple Managed Networks are visible, the “Insert Device” dialog will only show selected devices visible in the Global Menu drop-down menu. This is regardless of the Networks setting for the current map.

When inserting a device into the Map from a Managed Network that is not already associated with the Map, the Map (and any parent maps) will need to be updated to include the additional Managed Networks.

  1. After a device object is inserted, Click the button.

Create Topology Map

From revision 20210730.0146, a function to automatically create L2 maps based on ARP/MAC address tableS, CDP, and LLDP information has been implemented. This information is obtained using SNMP when adding a device or updating device information.

When using the topology function:

  • It must be possible to retrieve information from the device using SNMP polling.
  • Maps using the topology feature are created based on information at the time of information acquisition. The configuration information in the topology map is not always up-to-date.
  1. From the map list in the left panel, doubleclick the map to which you want to add a device, and click [Edit].

  1. Click [Insert Device].

  1. Select the device you want to insert into the map, check “Create link”, and click [OK].

  1. After the device object is inserted, click [Save] to complete your edits.

Create Custom Field Map

You can use information from custom fields to create maps. By selecting a device, you can create a location map for the selected device.

  1. In the [Inventory] tab, click [Devices] in the right panel, then click [Add to map].

  1. Select a custom field and click [Create].

  1. Click [OK].

Object Icons

You can change the icon of an object.

  1. Doubleclick the map to open it, and click [Edit].

  1. Select the object for which you want to set an icon.

  2. In the [Map] tab, the “General” window is located in right sidebar. From the edit menu, click the […] button in bottom of the [Image].

A file selection screen will be displayed.

  1. Click the button, and upload the file.

  1. Select the icon you want to upload.

  2. Select the file you want to set as the icon image and click [OK].

The object’s icon will change to the selected image.

You can connect objects such as maps and devices with Link Lines.

The thickness of the Link Line cannot be changed.

  1. Doubleclick the map to open it, and click [Edit].

  1. To select the devices, hold the [Ctrl] key on your keyboard, and click the two devices you want to connect with the Link Line. With the devices selected, click [Insert Link Line].

  1. Once the Link Line is inserted, click [Save].

If you want to delete the Link Line, select the two devices and click [Delete link line]

From revision 20210730.0146, you can attach a device interface to a Link Line. By associating a device interface with a Link Line, when a failure (such as a LinkDown trap or a traffic threshold exceeded) occurs on that device interface, an item is added to the device object depending on the severity of the failure event. The color of the Link Line will change.

Example of status when device interface is not linked to the Link Line:

Example of status when device interface is linked to the link line:

  1. Doubleclick the Map to open it and click [Edit].

  1. Right-click the Link Line, and click [Edit Link Line].

  1. Select an interface from the [Edit Link] pull down menu for the device, and click [OK].

  1. Click [Save].

This completes the linking between the Link Line and the interface.

When a violation occurs on the associated device’s interface, the color of the Link Line and device object change.

Changing Display Formats

You can customize the display format of the strings (labels). You can also customize the device objects Link Lines for each map.

  1. Doubleclick the map, and click [Edit].

  2. In the “General” right sidebar, change the settings for [Device label format] and [Link line label format].

You can specify any string.

The objects available for each label format are shown in the table below.

Device label format

Menu Item Explanation
IP address Display the device’s IP address. (initial value)
hostname Display the device hostname.
network View your device’s network.
adapter Show device adapters.
device type Display the device type of a device.
hard bender Display the device’s hardware vendor.
software vendor Display the device’s software vendor.
OS version Display the device OS version.
Model Display the device model.
Serial number Display the device serial number.
custom 1 Display custom 1 information for the device.
custom 2 Display custom 2 information for the device.
custom 3 Display custom 3 information for a device.
custom 4 Display custom 4 information for a device.
custom 5 Display custom 5 information for a device.
new line Insert line breaks in labels.

Link Line label format

Menu Item Explanation
ifName Display the value of ifName. (initial value)
Interface Index Display ifIndex.
Interface Description Display ifDescr.
MTU Display ifMtu.
Speed Display ifSpeed.
Mac Address Display ifPhysAddress.
new line Insert line breaks in labels.
  1. Click [Save].

Changing Default Device Labels

You can specify the default device label format when creating a new map. Maps will automatically reflect any changes in the settings. Changes will not be reflected in previously created maps.

  1. click [Settings] on the Global Menu.

  1. Click [Label Format] and set the label format to “Default Device Label Format for Maps”.

The gray default “IP address” is used for the “Default Device Label Format”. It is the default label format of the Live Ping feature and Maps.

Changing Map Background Image

  1. Doubleclick the map to open it and click [Edit].

  1. In the [Map] tab, the “Background” options are located in the bottom of the right sidebar. Click the […] button to the right of the [Image] field.

A file selection screen will be displayed.

  1. Select the file you want to set as the background image and click [OK].

Note:

Client files can be uploaded to the ThirdEye server. Click the button to display the client-side file selection dialog. Then select the file to upload and click [Open].

  1. Click [Save] to complete your edits.

Map Tree

You can insert a Map as a child of another map, and display them in a tree structure,

  1. From the Map list on the left side of the screen, doubleclick the desired parent Map, and click [Edit].

  1. Right click on the Map screen, and select [Insert Map] from the right-click menu.

  1. Select the map you want to insert as a child and click [OK].

If the selected Map is not associated with any other Maps in the Managed Networks, the Maps in Managed Networks will need to be updated.

  1. After the child Map is inserted, click [Save].

Once the child is added, it will be viewable in a tree view in the left sidebar. You can expand or collapse the tree by clicking the [+] or [-] symbols to the left of the map name.

Failed Devices

When a device failure is detected, the border color of the object on the map changes to match the severity level set on the monitor. A status icon indicating the severity level is then displayed in the upper left of the object. When the status of an object lower in the hierarchy changes, the change is reflected in Map Objects higher in the hierarchy. This behavior is the same for maps registered as widgets on the dashboard.

Doubleclick a Map Object to move to a lower level. You can also display the desired map by using the Map Tree.

Checking Issue Details

Once you have identified the location of the problem, doubleclick the failed device to display the device details in the [Editor] window for more details about the problem. On the [Editor] window > [Violations] screen, you can check the failures that have occurred in the device.

You can check the details of failures on the [Incidents] tab. The [Incidents] tab creates an incident for the first violation event detected based on the alert policy settings assigned to the monitor. Each incident is automatically assigned a unique incident number. Violation events detected by the same monitor, and configured with the same alert policy are aggregated into the same open incident to avoid duplicating incidents. Aggregation of the these types of incidents will continue until the incident status is saved as “Resolved”. Note that users cannot delete incidents.

  1. Doubleclick the incident row you want to check.

  2. You can check the event details in the [Editor] at the bottom of the window.

Marking Incident as “Resolved”

Close the incident when the problem has been resolved. Select [Resolved] from the [Status] pull-down menu and click [Save].

The status display will change to “Resolved” and the closing process will be completed.

Click [Close] to close the [Incident Details] screen.

Remove Device

  1. Doubleclick a map from the map list on the left side of the screen to open it, and click [Edit].

  1. Select the object you want to delete and click [Remove].

A confirmation message will be displayed. Click [OK].

  1. The device will be removed. Click [Save] to complete your edits.

Delete Map

  1. Select the map you want to delete from the Map Tree.

  1. Click the button in the bottom left of the window.

  1. A confirmation message will be displayed. Click [OK].