Wireless LAN Controller Monitoring
WLC monitors may now be added to Wireless Lan Controllers running the Cisco IOS XE Operating System. Monitored devices will be polled periodically via https for a set of connected clients as well as some associated information, such as which Access Point each client is connected to. This allows for the querying of clients based on data points such as MAC, IP Address, or when the client was last seen. It also allows for the display of clients on Maps under their associated Access Point.
WLC Monitor Configuration
-
Add your Wireless Lan Controller, and its associated Access Points to the inventory.
-
Ensure that their hostnames are correct, and that their Device Adapters are set to Cisco IOS.
Access Points reported from the Wireless Lan Controller will automatically be given an AP tag. This identification is based on both the Managed Network and Hostname of the device in inventory. So please make sure that the APs are in the same Managed Network as the controller and that the hostnames in inventory match the hostnames configured in the Controller.
- Make sure your Wireless Lan Controller has credentials configured for it in the Credential Manager.
VTY Username and VTY Password are used for authentication.
The [Wi-Fi Clients] tab provides details on the clients acquired by the WLC monitor.

| Item | Description |
|---|---|
| Status | The following two types of icons are displayed: |
Indicates that the client is currently connected to. |
|
| Icon | A customizable image used as the icon for the node representing the client on the map. Any image can be uploaded and set. |
| SSID | The SSID name to which the client is currently connected. |
| Access Point | Displays the name of the access point to which the client is connected. |
| Name | A customizable name may be associated with a client to make it easier to identify in this table and in maps. |
| IP Address | The IP address used by the client is displayed. |
| IPv6 Address | The IPv6 address used by the client is displayed. |
| MAC | The MAC address of the client is displayed. |
| Last Checked | Displays the date and time when ThirdEye last checked client information in the WLC. |
| Last Seen | The date and time the client was last connected is displayed. |
The name and icon can be customized by clicking the [Edit] button in the upper right corner. Since this customization is associated with the client’s MAC address, the customization will be applied even if the client has a new IP address.
The SSID, access point, IP address, IPv6 address, MAC information is the same as the information available in the [Monitoring] > [Wireless] > [Client] window of the WLC’s Web Management Console.
Displaying Clients on a Map
- Add the access point to the same management network as the wireless LAN controller.
- Make sure the hostname of the access point is set correctly.
- Verify that the access point has been given an “ap” trait.

When the “WLC (Cisco IOS XE)” monitor on the wireless LAN controller completes data collection, the access point will automatically be assigned an “ap” trait.
- Insert the access point with the “ap” trait into the map.
When an access point is selected while editing the map, a new option “Show Wi-Fi Clients” becomes available. When this option is enabled, all clients connected to the access point will be displayed in a vertical column under it. It is not possible to change the display direction of the clients or move the placement of the displayed clients.
- Select the access point and activate the “Show Wi-Fi Clients” option.

- Save the map.
The name set in the [Wi-Fi Clients] tab will be used to label the clients that appear on the map. If no name is set, the client’s MAC address will be displayed. The name and icon can be edited in the [Wi-Fi Clients] tab or by right-clicking on the client icon on the map. The client icon on the map will also be automatically updated when the client is disconnected or moved to another access point.
WLC Error Messages
The following errors are possible when monitoring Cisco Wi-Fi devices with a WLC monitor:
No Response (Could not establish a connection to the API)
Connection cannot be established:

No Response (The API could not find the resource. This may be due to RESTCONFIG being disabled on the WLC)
Connection can be established, but RESTCONF is disabled. Enable RESTCONF to locate the resources.

No Response (UNAUTHORIZED)
Incorrect credentials used for access attempt:

UNKNOWN
Other issue.

Indicates that the client is currently connected to.